The terms may be changed at any time without notice.

 

Activity of the shop

Selling jewelry, clothing and accessories by mail.

 

List price

The prices in the store are valid at the time of consultation by the customer. The prices invoiced are those in effect at time of order. They are expressed in Euros, excluding postage.

The prices of our database are guaranteed except entry errors.

 

Methods of payment accepted

You can make your payments

-By Credit Card. Entering your card number is performed on a secure space.

-By Pay pal

 

Authentication of credit card payments

Payments by credit card can cause the demand for identity confirmation before payment is accepted by our order processing service.

This confirmation procedure aims to fight against identity theft and misuse of means of payment. The transmitted information is intended for internal use and remain completely confidential.

 

1 .DELIVERY

• Order taking

The order is accepted and processed upon receipt of payment. The order is considered delivered on the management by the carrier.

 

All shipments will be made via post offices via registered mail service, where all deliveries and receiving elements are guaranteed by the signature of the addressee or an authorized person.

 

The deadlines for sending expressly depend on regular time sending a normal registered mail.

 

If you need expedited shipping, please contact via our online form before ordering in order to inform you about the amount of the added value of express delivery.

 

• Products ordered: stocks & Speeds

Each product informs the customer of the lead time.

Because of the lag between the time of taking orders and shipping, it may happen that an item indicated "in stock" is finally in momentary break. If out of stock, the customer is notified individually by email.

 

The picking is performed under our brand and makes no mention of online selling service you have done your shopping.

The packages are neutral and have no distinctive sign may bring a third party to identify the source of your package or its contents.

 

• Shipping

Shipping costs are at the charge of the customer so the VAT and other taxes.

The amount of shipping depends on the package weight, shipping method and the country of destination.

 You can consult the price at www.correos.es

 

2. CONDITIONS "Satisfied or Money Back"

 

• Right of return

 

As established in the European Regulation on electronic trade, adopted September 20, 2011, the deadline for the return of an item is 14 calendar days from the date of receipt.

 

Therefore, devolution costs will be borne by the buyer if the product does not meet expectations.

 

To exercise this right, the buyer will notify its intention to revoke the sales contract to the seller within the period mentioned above.

 

1. Through our contact page, fill in the web form properly.

2. Once the declaration issued devolution, you must return the goods in the same condition it was delivered. It is imperative that the product is returned in its original condition. It should not be used or damaged. It must be returned in its original box, the tags and original packaging must be retained and the accessories included in the package.

3. Natural Artesanias will refund the amount of the order as soon as possible. It will not be accepted any revocation of orders or merchandise devolution outside specified deadlines (14 days). The devolution of damaged or worn items will also not be accepted.

Remember that only products purchased directly on the site can be returned by the procedure described below. If you purchased a product on an event, it must be returned to the same place from which it was purchased.

  

• Return Procedure

 

  - Product Back to not meet your expectations

Your willingness to return the product must be communicated to the seller by email at naturalartesanias@gmail.com where you indicate:

1) Name

2) The order number

3) The reason for the return

Thereafter, you must send by registered mail the product and the customer will cover the shipping costs.

 

• Return address

Olivier Laurent Birbaum

Calle Azafrán numero 10 parcela 600. Urbanización El Ballestar.

16460. Barajas de Melo. Cuenca. Spain

 

After receiving the item and verify its perfect condition, we will on your card or on your bank account, which will be under the terms of your bank.

For return to be correct the following conditions must be met:

- The product must not be used or damaged.

- All products must be packed in the same way they have been received and must keep the accessories included in the package. If the package is not the same, it must be large enough to contain the article.

- The product must be returned within 14 days of receipt.

 

• Procedure Exchange

 

  - Ordinary

If what you want is to make a change (color or size), you will first need to make the return of the item you wish to change (to do this, you must follow the procedure described in the "Return procedure") and specify the new size or color.

No need to make a new purchase. Upon receipt of the returned item, we will send the new item to COD, so that you will cover the cost of return shipping and generated by the change of product.

A new purchase will only occur in the case of a change of model.

 

Some products are excluded.

The 14-day reflection period  do not apply to certain items, such as:

custom made items such as leather bracelets where the client can request a specific measure.

 

• 3. AFTER SALES SERVICE 

We recommend that you inform us by email before returning your package.

Mail: naturalartesanias@gmail.com or within the website contact

Phone 0034-670 73 62 69 or 0034-666 52 83 91

 

Person in charge:

Olivier Laurent Birbaum

Calle Azafrán numero 10, parcela 600. Urbanización El Ballestar.

16460. Barajas de Melo. Cuenca. Spain

 

For any contact, provide your contact details, your eventual ordering, date and subject of your mail.